Frequently Asked Questions
Can you be too old to exercise?
You can NEVER be too old for exercise. In fact, exercise (specifically, that led by a Physio) becomes more and more important the older you become!
Do I need a GP referral to see a Physio?
Not at all. You are always welcome to talk to your GP about seeing a Physio, but you do not need a referral. Physio’s are primary health care workers which means you can get in touch with us directly and arrange your first session today!
Is the first session really free?
It sure is. No catches or fine print. You can read more about our first session free philosophy here.
How much do you charge?
Our fee is charged on a per-session basis and depends on the types of services being provided. Please get in touch to discuss your needs further with us.
Can I claim my sessions back with private health cover?
Yes, if your policy covers Physiotherapy, you can claim back on your Friendly Physio sessions.
Do you do Medicare / EPC referrals?
Absolutely. We believe people in all financial situations should have access to Physiotherapy. So we proudly support GP Chronic Condition Management Plans (EPC’s) and charge a gap fee to ensure our business remains sustainable.
How long is an average session?
An average session is 45 minutes but we can do longer or shorter depending on your specific needs.
How many sessions do I need?
This varies on a case-by-case basis because everyone’s needs are unique. That said, most of our patrons do 2-3 sessions per week. This is in-line with academic research for things like preventing falls. We will tailor a plan that works for you in our first consultation.
What is your cancellation policy?
Our cancellation policy, along with all other terms and conditions can be found here.
Can you meet me somewhere that isn’t where I live?
Absolutely! Remember “We meet Seniors where they are” which means we can come to your home, retirement village, residential care setting (nursing home), and also to your gym, local park, beach, virtually anywhere!
Do you service my suburb?
We cover most of Sydney’s CBD & surrounds, Eastern Suburbs, Lower North Shore and Inner West. Check map + list of the areas we cover our home page.
I don’t see my suburb listed. Can you still come to me?
Please fill out the “Get In Touch” form let us know where you’re living and we’ll do our best to get to you.